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Broadband disconnects

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Daxian
Team Player

I don't have a corded phone, but I'll try to borrow one to test with.

Thanks.

 

Ian

Community Team

Hi Ian

 

Thank you, I can then raise this fault over to our Network Team.

 

Debbie

Daxian
Team Player

Hi,

 

I have connected with a corded phone but the line sounds clean and I have had no problems with calls.

The new router has been stable with a sync speed of 32Mb/s and I have had no issues with disconnecteds. The speed is a bit less that it used to be, but the connection is OK.

I have just discovered that Opeanreach has been insalling new telephone poles in the street over the last month or so. My connection has not been replaced but it may be related.

 

Thanks.

Ian

Community Team

Hi Ian,

 

Thanks for trying this and I'm glad to hear that the connection is now stable with the alternative router. Please let us know if you need any further assistance 🙂

 

Thanks