Hi JP welcome to the community your post has been flagged for assistance and you should hear during the day. In the meantime please check your community profile and add your landline phone number it is used to identify your account.
If you could give some more information about what you are experiencing it will help.
Do the lights on the router still shine?
Are you connected WiFi or wired?
Hi JP 787
I'm really sorry to hear this.
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated.