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Need help?

Broadband down...again

JP 787
First Timer

My broadband is down, yet again. This is happening on a regular basis.

Community Star

Hi JP welcome to the community your post has been flagged for assistance and you should hear during the day. In the meantime please check your community profile and add your landline phone number it is used to identify your account.


If you could give some more information about what you are experiencing it will help.


Do the lights on the router still shine?

Are you connected WiFi or wired?


Regards Divsec, I don't work here, know little, and have too many opinions.
Community Team

Hi JP 787


I'm really sorry to hear this.


Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated.