My broadband drops out from time to time. I've just brought a new modem router and looked at the line stats.
See attached picture, with SNR margin at 6.2, and line attenuation at 34 and 22.7. The high error packets also concern me, as this was only taken 10 minutes of switching on the modem router (which could be the cause of this).
Appreciate your expertise, and if i should ask TT to fix this issue.
Please can you update your forum profile to include your telephone number so that we can look into this further. To do this go into "my settings" then "personal information" then add your details.
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Thanks. I've run a test on the line which hasn't detected a fault and I can see 1 re-connection in the last 3 days. Would you say that the connection has been dropping more often than this?
Thank you, if the connection is still dropping at the test socket and you have tested with a different router then we can raise this over to our Network Team for investigation.
I have moved the modem-router to the test socket and the internet is still randomly dropping out.
The numbers look very similar and still some error packets. Is this normal?
Thanks for the information
If the error count is high enough to cause performance issues then DLM will automatically move you to a slower profile, this is an automated process which we can't manually override.
When you experience the buffering and slow webpages have you noticed if there's more than one device accessing the Internet at the time?
If you're experience the issues all the time could you try switching off anything that connects to the internet via the router (except the device that you're checking on) and check to see if this makes any difference