cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Broadband not working

Reply
1 REPLY 1
Highlighted
First Timer

Hi all, 

          I had an engineer visit my new home on 16/10/19 to swap the line over to my account as the previous owners had talktalk but cancelled the line. The engineer was here for about 2 hours and tested the line saying everything was fine and that my router would be working in about 10 minutes.i waited 6 hours and the internet was still not on so i rang cs and they told me to wait until midnight as it was still activating. Reset the router this morning to find that the internet is still not on so i rang cs again and was on the phone for an hour trying to troubleshoot but in the end they decided to sent me out a new router even though i have 2 and they were working fine before the engineer did his thing, i dont think a new router is the answer but apparently the line is fine .

Highlighted
Community Team - TT Staff

Hi,

 

Can you please add your home phone number to your Community Profile so I can locate your details.

 

If unsure of your number, simply dial 17070 from your land line phone and this will confirm the number for you.

 

Please reply when this has been updated.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE