I had an engineer visit my new home on 16/10/19 to swap the line over to my account as the previous owners had talktalk but cancelled the line. The engineer was here for about 2 hours and tested the line saying everything was fine and that my router would be working in about 10 minutes.i waited 6 hours and the internet was still not on so i rang cs and they told me to wait until midnight as it was still activating. Reset the router this morning to find that the internet is still not on so i rang cs again and was on the phone for an hour trying to troubleshoot but in the end they decided to sent me out a new router even though i have 2 and they were working fine before the engineer did his thing, i dont think a new router is the answer but apparently the line is fine .
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.