@Mammashunt TT staff will need to identify your account.
Please complete your community forum profile details. Go via your avatar/name; settings; launch profile wizard; save any changes.
It can take staff a few days to reach new threads if you yourself are not in the vulnerable category. I know, it's very difficult because many people have key jobs that are very important for tackling the virus.
It is best to wait for a reply before posting further, to keep your thread moving forward in the workflow.
This issue is currently logged to Openreach for investigation.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE