I was requested to start a seperate thread so here it is.
At least once per day the connection dropps/resets. The router light goes orange then flashes and reconnects. streaming vids or watching tv channels via BB is not easy. Many recording fail. When you can watch it,there will always be at some point corrupted video / hiccups in streaming.
Open reach are ALWAYS at the green boxes in the street. It's a loca joke that they may as well have a hut to stay in!
I'm sorry to hear this and I'll take a look now. I've run a test on the line which hasn't detected a fault, however I can see a few re-connections on the line.
Does the connection drop around the same time everyday or does this vary? Is the voice service ok with no noise on the line?
So just to confirm, you've tested at the test socket with 2 different router and the connection still drops?
How many telephone sockets do you have? Is your router currently connected to your test socket?
So just to confirm, you've tested at the test socket with 2 different router and the connection still drops? yes
How many telephone sockets do you have?
Is your router currently connected to your test socket?
no. did test. when it still dropped, it it back
Thanks for the additional information. As the line tests are all clear then can you also confirm if you replaced the cables and microfilter when you tested with the alternative router?
We can then pass the intermittent connection over to our Network Team for further investigation.
Thanks for confirming this. I've passed the intermittent connection over to our Network Team now. If you don't hear back by the end of today then please can you bump your thread and we can re-check for an update on the fault for you.
13 mins ago. The line reset ( dropped connection the reconnected). This happened withing about 39 secs. Yet it has taken 13 mins to get internet back. I am having to ise my phone ( 4g) to msg this.
Apologies for the delay. I've just received an update from our Network Team to advise that the line looks fine and that they have updated the firmware to see if this helps with the stability of the connection. Are you still unable to connect at the moment?
connection is back now. I will let you know next time it goes
The update has lost my settings for static ip's ,names etc.
Rather frustrating as it take a good hour to go through and re set them all again! Is there no way to backup and restore these settings?
Thanks for confirming this and please let us know how the stability compares now the firmware has been updated. I'm sorry to hear this, as far as I was aware the settings should not have been lost.
Ok just happened again. Watching Albi on TV (in the extra package so source is via BB).
Picture went corrupted then noticed the router light was orange.
As soon as I saw the corrpution I tried to log into the router's admin page. I could not. About 20 secs later I could and the router was disconnected from the internet then reconnected.
Did the router itself crash?
Is it pos to get to the logs for the 'OS'/system?
Everything back up and running again now.
I've re-checked the connection stats now and I can still see a few re-connections on the line. Was the alternative router that you tested with also a wifi hub or a different make and model?