I'm sorry to hear this and I'll take a look now. I've re-run the line test which hasn't detected a fault and I can't see any re-connections on the line. Did any of the lights change on the router?
Line history is showing 12 days with no disconnecitons then 4 yesterday and 1 so far today. The disconnection today appears to have been caused by a profile change so can you monitor the connection for 24 hours to see if there's any improvement following the profile change
Performance of video streaming has been terrible this afternoon. From multiple sources. The actual connection to the Internet has not been lost but throughput went down to kilobits/s.
It has inproved again now.
I hooked up my network to my 4G mobile and video streaming works fine. So for what ever reason the problem seems to be with the router/landline.
Everything else was the same in both cases.
Can you please run a set of pings and a set of traceroutes to www.google.co.uk and can you post the results. Can you run the tests on a device connected by Ethernet cable to your router
Can you a couple of speed tests on the My Account speed checker on a device connected by Ethernet cable to your router (can you try to make sure that no other devices/applications accessing the internet at the time)