cancel
Showing results for 
would you rather see results for 
Did you mean: 
Need help?

Broadband randomly dropping/resetting

Reply
Community Team

You should still be able to copy and paste them into a post, have you tried?

 

Chris

g1gop
Wizz Kid

The vid files are from the streaming box.

 

Those who do not learn from Dilbert are doomed to repeat it
Community Team

Your first speed test result looks OK, unfortunately the other results are difficult to read, are able to run pings and traces on a PC at the command prompt?

Chris

 

 

g1gop
Wizz Kid

They were. I sould point out that I do NOT use Windows but Various linux flavours. The streaming box is a Raspberry PI.

 

Those who do not learn from Dilbert are doomed to repeat it
Community Team

OK thanks, are you able to test streaming performance on a different device?

Chris

g1gop
Wizz Kid

Like what? I do not use Windows at all. The performance on my other desktop ad servers is similar.

Those who do not learn from Dilbert are doomed to repeat it
Community Team

OK thanks, how has it been over the weekend, any improvement?

Chris

g1gop
Wizz Kid

Some. Not so much corruption but still some.

Those who do not learn from Dilbert are doomed to repeat it
Community Team

Hi g1gop,

 

Just to confirm, how often is this happening at the moment?

 

Thanks

 

g1gop
Wizz Kid

Had to know for sure. JUst looked and some tv programs on extra channels have fails to record( very frustrating). The router says it hasn't disconnected in days. Tried to stream vid and it was a very poor stream. unwatchable. It seems very variable. Main problem being streaming.

Just tried again and stream is fine at the mo.

Those who do not learn from Dilbert are doomed to repeat it
Community Team

Hi g1gop,

 

Ok, does the streaming issue seem to happen more at certain times of the day? 

 

Thanks

 

g1gop
Wizz Kid

No not as far as I can see.

 

Those who do not learn from Dilbert are doomed to repeat it
g1gop
Wizz Kid

Even You tube vids are not playing fully. Lots of stops and waiting for the stream

 

Those who do not learn from Dilbert are doomed to repeat it
Community Team

Just to confirm, you experience the streaming issue with two different routers? (apologies if this has been covered in the thread somewhere but had a quick look and couldn't be sure)

Chris

g1gop
Wizz Kid

yes and not if I use 4g intead of my landline. All the rest of the cct being the same.

Those who do not learn from Dilbert are doomed to repeat it
Community Team

Hi g1gop,

 

I've raised this to our network team for further investigation, can you bump the thread tomorrow and we'll check for updates 


Thanks

Chris

g1gop
Wizz Kid

Router has just dropp connections and now wont  even allow me to log into it.

Been down for about 4 mins.

Having to use 4G to send this.

Those who do not learn from Dilbert are doomed to repeat it
g1gop
Wizz Kid

Come back up and lost  all my setting(names of devices etc again!). This is getting tiring

Those who do not learn from Dilbert are doomed to repeat it
Community Team

Hi g1gop,

 

Sorry if this has already been covered in the thread but have you just tested with 2 wifi hubs or have we supplied you with a different router too?

Chris

g1gop
Wizz Kid

You have sent a dif router.

I know you are trying to help but I we do seem to of got to the point of me answering the same questions again and again.

Those who do not learn from Dilbert are doomed to repeat it