Not sure if anyone else has had this issue, or could advise. I had speed of 40mbps on my fibre (which was the max), I added the speed boost and the speeds remained exactly the same. I went through the checks with the technical team last night, they arranged to have an engineer come out....engineer didn't arrive so I rang up and they said the appointment didn't go through to openreach....the chap I then spoke to said because I was getting the minimum speed acceptable (33Mbps) they said there was nothing they could do. When I originally called them, they said I should be able to achieve speeds of around 65Mbps. Reading through other threads it seems sometimes they removed and re-applied the boost and it's worked. I've tried turning the router off for 30 minutes as well, but this hasn't had any effect either. If anyone has any ideas, please let me know. Thanks in advance.
Can you please add your home phone number to your Community Profile so I can locate your details.
If unsure of your number, simply dial 17070 from your land line phone and this will confirm the number for you.
Please reply when this has been updated.
The profile is set correctly at 80mb to allow the speed to increase. The router sync speed is at 37.5mb currently.
I am detecting a bridgetap that could affect things.
When the upgrade was done, did you power off the router for 30 minutes to allow a new session to start ?
Do you have a Test Socket ?
If you do can you connect the router (with a filter) directly at the test socket. This will rule out a faulty faceplate or any internal wiring causing the bridgetap detection.
The upgrade was done on Monday as far as I can remember. Definitely no later than Tuesday, so well over 24 hours ago. Powered down for 30 minutes a few times but nothing. Went through plugging into the test socket last night with the tech support and the speed remained at 35 - 40Mbps.
OK, if you have already tested at the test socket then I'll have to raise this to BT Openreach.
As I'm going to request an engineer they will ask us the usual questions, so I'll drop you a pm with some info required.
Ok thanks. Appreciate your help. Just disappointing that again, everyone at talktalk gives different information. And had the engineer visit been correctly booked for this morning, I wouldn't have lost a half day's leave and it would be resolved. Not directed at you, just talktalk in general. Thanks for helping me out. I should have come here in the first place!
Sorry for the delay. Networks are testing but are saying the router is showing as off. Have you turned the router off. Can you make sure the router is left on at all times so testing can be done.
Hi @OCE_Karl. I had a call from the complaints team the other night. They arranged to have an engineer come out. Engineer came out and said that he would have to raise a ticket with openreach to have my line updated at the exchange. Next day I receive a text saying everything has been fixed. I ring up and was told no ticket was raised with openreach and I'm getting the minimum speed so nothing they can do. Was expecting a call back tonight from the chap who arranged the engineer, but heard nothing. Are you able to help? Thanks