Concerned at much reduced speed as there have not been any equipment changes or settings adjustments, or router reboot etc since engineer’s visit.
I'm sorry to hear this and I'll take a look now. I've run a test on the line which hasn't detected a fault. Are you experiencing any issues with the voice service such as noise on the line?
Thank you for getting back this morning Michelle.
Thanks for the update. The router shouldn't be getting hot. Do you have another router that you can test with? If not then let us know and we can arrange to send a replacement router for testing purposes.
Thank you Debbie:
Thank you Debbie:
Will keep you updated over the next week or so on performance. Particularly in event of any noticeable drop-off in performance.
Grateful for your, and colleagues, help since issue first reported. Your support very much appreciated.
For information only (no action required)
For record only (no action required) – speed seems to be dipping over last few days days.
Will keep monitoring.
For record only (no action required) – still no speed improvement
Below pre-contract chat session – quoted estimated download speed range “between 65.2 and 80.0 Mbps”. And below 60-61Mbps average last week.
5 December 2018
4 December 2018
Thank you Michelle for getting back so quickly. Pleased to say broadband and landline all OK this morning. May have just been a local problem yesterday afternoon? Anyway all up and running now.
Still wondering why broadband speed dropped from previous average over last few weeks of around 60 - 61Mbps, to around 56Mbps currently. I will keep monitoring but don't understand why this is happening as there have not been any software changes, or device additions, etc that could possibly impact.
Thanks again Michelle.
The master socket is Openreach type 5C – Mk 4. It was wired by Openreach Engineer Saturday 3 November for the new faster fibre contract. He plugged the router into the left hand socket on the front - and plugged the landline into the other, right hand, socket. So there are no other sockets available.
I haven’t tampered with this in any way – it’s still the way he left it. As I say, it’s been running fine at around 60Mbps for over three weeks. It’s just only very recently, as recorded on here, that it has steadied at lower speed of around 56Mbps. 56.2Mbps just now (14:15). Puzzling?
Thanks for your help.
Ok thanks for letting me know. Could you continue to monitor the connection for a few more days to see if DLM increases the speed again? If may have dropped slightly due to the no dialtone fault you experienced and hopefully DLM will increase this again.
6 December 2018:
Thank you Michelle. Unfortunately, we have had some power outages in our area during the night – normal service restored at 8:15 this morning. Not sure whether this may have impacted on router updating, etc? But good news in that speed has increased slightly.
Once again, thanks for your help Michelle.