Hi. For the past 4 days I've noticed my internet speed drop to almost zero during the early evening. A brief cure is to turn the router (HG633) off and on but the speed soon drops off again.
Obviously, I don't want to have this every day so can anyone suggest what the issue is? I suspect it concerns the new fibre cable installed outside my house a couple of weeks ago. An email from TalkTalk tells me I've been upgraded to 'Fast Broadband Extra' for free. Excellent news but I'd like to know if this is linked to the evening drop-out.
Thank you for any suggestions.
Testing with a wired device helps to identify if it is just a wifi problem 🙂
A quick check on your line here shows the sync speed at the router of 34mb.
All line tests are showing clear.
It's 8.10pm (been away for an hour) and speed tests are now just hitting 10mb (with ethernet). Even allowing for peak period, that can't be right can it?
What's really odd is that I've just downloaded a file at full speed (3 MB) and speed tests are still a very slow 7Mb. Weird...
Thanks for retesting this. As the line tests are clear would you like us to send a replacement router (3782) for testing purposes to see how the throughput speeds compare?