Not quite sure which bands you are referring to. If you mean from the router both are on 2.4g but I have split the bands so have the option of using 5g which is what I usually use for the TV as it is close to the router. The tests were all carried out on 2.4g.
OK, well that flexibility is going to come at a cost in terms of speed I fear. Have you used a wifi analyser to see the various networks around you? You can then try manually selecting the least crowded. Alternatively you could try installing wireless repeaters.
Apart from the socket that the router is connected to, the nearest possible electrical interference point is a double socket 8 feet away which power the TV and a table lamp. The router is 4 ft above ground against an outside wall in a normal size living room.
Not quite sure where we are going with this now. If the line is testing ok there is not much the oce's can do. Thanks for everyone's efforts to help.
Best regards. David.
I think we are going in the direction of trying to improve your wifi performance. 🙂
If you don't want to go through a full wireless analysis then you could try manually switching between bands 1, 6 and 11 in the 2.GHz band, see which seems best. Also, make sure that bandwidth is set to 20MHz only, channel bonding causes more trouble than it's worth.
I have tried everything but speeds currently measured at between 11 and 14 MHz. I had better when I was on copper wire.
I have just run a service status test with the service centre and received the following message. We suspect an issue with your broadband.
I could have told them that. I don't think that the line between the exchange is working correctly. Speeds of between 40 plus dropping to 11 is not really acceptable even over WiFi.
Thanks for your reply.
As the line test is detecting a possible issue then we would need to arrange an Openreach engineer visit to the property.
Would you like me to arrange this?
Thanks for confirming your details. The line test is now clear and the line is in sync at just under 60mb.
What speed are you now receiving when running a speed test?
Router in test socket. Broadband speeds checked as-:
2.4G. Down 27.8. Up 14.39
5G. Down 46.42. Up 14.32.
Test carried out over WiFi . Tablet one foot away from router.
Big difference between 2.4 G which is not really super fast and 5G which is ok.
Many thanks for your patience and assistance.
Best regards. David.