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Broadband speed unstable

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Highlighted
Chat Champion

Router powered down 30 mins. Set up same as last.

 

2.4 G.       Down. 11.53  Up 14.53.

 

5 G.          Down 47.78. Up 14.9

 

Still unstable.

 

Regards.

Highlighted
Community Team - TT Staff

Hi David

 

Is a wired speed test closer to the 60mb sync speed?

 

Thanks

 

Debbie

Highlighted
Chat Champion

Hi Debbie.

I will never know because I don't have a lap top, just tablets and TV.

 

Regards.

Highlighted
Community Team - TT Staff

Hi David

 

If we arrange an Openreach engineer visit they would only check the sync speed. They wouldn't investigate slow speed to the devices.

 

What's the highest speed you've received over a wireless speed test?

 

In your previous post you say it's unstable, do you mean the connection is dropping?

 

Thanks

 

Debbie

 

Highlighted
Chat Champion

Hi Debbie.

Sorry but I missed your last post for some reason.

Download speed over WiFi    5G   54.7.   2.4G   25.6

 

This is ok with me but when I run a live Service Status test I get the message "We suspect an issue with your broadband and need to run a line test between our network and your home". I have been getting this message for weeks.

Is there really a broadband issue or is this just a hang up which needs clearing?  

Regards. David.

Highlighted
Community Team - TT Staff

Hi David

 

When you run the service test connected to the 5ghz network do you get the same message?

 

Thanks

 

Debbie

 

 

Highlighted
Chat Champion

Hi Debbie.

 

I thought I had answered 3 days ago but the message was obviously not recorded.

Yes. Same message ( and same again just 5 mins ago ).

Download speed 5G.  48 mg Which seems ok to me.

 

Regards. David

 

 

 

 

Highlighted
Community Team - TT Staff

Hi David

 

Thanks for your reply.

 

You may be receiving this message because the line is in sync at 59.1mb but your throughput speeds are only around 48mb.

 

If the performance of the connection is ok then please can you continue to monitor this and let us  know if the speed drops any further.

 

Debbie