Broadband speed

[Brianthemodeller]

Hi 

We are having a few issues with our fibre broadband; the download speed can fluctuate anywhere between 5 and 50mbps whilst the upload speed remains fairly constant at around 18mbps.

The master socket had just been moved by OpenReach, the router is plugged directly into the master socket and there is nothing else connected.

I use a speed test app from my phone which has always been reliable, I test the speed at around the same times of day and make sure nobody else is connected to the WiFi during the test.

Anybody got any brilliant ideas? 

Thanks in advance

Brian

[OCE_Debbie]

Hi Brian

I'm really sorry to hear this.

I've completed a line test which hasn't detected any faults and your line is in sync at 65.7mb.

What speed do you receive if you run a wired speed test?

Thanks

Debbie

[Brianthemodeller]

Hi Debbie
I can’t run a wired test as we don’t own a laptop - we only have phones or tablets.

I know from the tests I have run that we regularly hit 55mbps but I am still worried about the lack of consistency where it often drops below 10mbps.

Regards
Brian

[OCE_Debbie]

Hi Brian

When the speed drops have you tested different wireless channels?

Thanks

Debbie

[Brianthemodeller]

Hi Debbie
I didn’t know there were different channels! How do I change them and what effect will it have on the devices connected to the WiFi?
Thanks
Brian

[OCE_Debbie]

Hi Brian

This help page provides some further information

Change your wireless channel

Thanks

Debbie