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Broadband speed

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5 REPLIES 5
Brianthemodeller
Participant

Hi 

We are having a few issues with our fibre broadband; the download speed can fluctuate anywhere between 5 and 50mbps whilst the upload speed remains fairly constant at around 18mbps.

 

The master socket had just been moved by OpenReach, the router is plugged directly into the master socket and there is nothing else connected.

 

I use a speed test app from my phone which has always been reliable, I test the speed at around the same times of day and make sure nobody else is connected to the WiFi during the test.

 

Anybody got any brilliant ideas? 

 

Thanks in advance

Brian

 

 

Community Team

Hi Brian

 

I'm really sorry to hear this.

 

I've completed a line test which hasn't detected any faults and your line is in sync at 65.7mb.

 

What speed do you receive if you run a wired speed test?

 

Thanks

 

Debbie

Brianthemodeller
Participant
Hi Debbie
I can’t run a wired test as we don’t own a laptop - we only have phones or tablets.

I know from the tests I have run that we regularly hit 55mbps but I am still worried about the lack of consistency where it often drops below 10mbps.

Regards
Brian
Community Team

Hi Brian

 

When the speed drops have you tested different wireless channels?

 

Thanks

 

Debbie

Brianthemodeller
Participant
Hi Debbie
I didn’t know there were different channels! How do I change them and what effect will it have on the devices connected to the WiFi?
Thanks
Brian
Community Team

Hi Brian

 

This help page provides some further information

 

Change your wireless channel

 

Thanks

 

Debbie