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Broadband

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First Timer

I have talk talk broadband and almost a month, time to time broadband just disappears and can't connect anything. Although on router while light is on I.e not changing colours or blinking. I called customer services and spends hours but yet no change and they say it shows no fault or service issue. Can it be problem with router or something else. I changed from virgin media 4 months ago and never had problem with them. Any ideas will be appreciated.. 

 

Thanks

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How do you connect wireless, wired, or a mixture? If a mixture is a wired connection better than wireless?

 

It is important to see what your line is actually capable of and what your current download speed is.

 

To help diagnose this issue, please can you log on to your router, by opening a web browser (e.g. Internet Explorer, Mozilla Firefox & Google Chrome etc) and then enter this address in the address bar:-

http://192.168.1.1

enter the credentials:-

username: admin
password:      the TalkTalk Wi-Fi hub, has its own unique password, which can be found at the top of the label on the rear of the router. It is the one labelled "router" or "admin" password, not the wireless one.


Then go to your ADSL or DSL summary page & paste the stats in this thread.

 

Please go to:-

 

Dashboard > See internet settings > Manage Advanced settings > TalkTalk Wi-Fi Hub

 

Click on the General tab then scroll down to the page to the xDSL section & copy & paste them into your reply.

 

Next can you also go to this speed checker (it is useful to have speed test figures taken at the same time as gathering the router's statistics):-

http://www.supportal-test.co.uk/

Alternatively use:-

https://myaccount.talktalk.co.uk/speed-checker/

Do this on both wireless & wired (if you have wired), but with never more than one device connected at a time.

Please can you paste the results here?

 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
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