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Broken stand at back of WiFi hub

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7 REPLIES 7
Mill_5
First Timer

I received my talktalk router for your broadband on the 29th of November, when I brought it out of the box to set it up I noticed the stand at the back of the WiFi
hub was broken and the stand falls off the hub. Would it be possible to get
a replacement stand for the back of the hub? I have tried contacting your customer support but to no avail. I haven't gotten a reply from them to resolve this and it's been a week since I emailed about this.

Community Team

Hi Mill_5

 

Apologies for this.

 

I can send a replacement WiFi Hub and a returns bag. I'm unable to send just a stand for the hub. Will this be ok?

 

Thanks

 

Debbie

Mill_5
First Timer

Hi Debbie 

 

That would be great thanks.

Do I need to confirm any of my details? 

Community Team

Hi Mill_5 

 

I will send the router to the address linked to the telephone number in your Community Profile, will this be ok? (Please do not post the number on this thread as I can see this in your Community Profile)

 

Thanks

 

Debbie

Mill_5
First Timer

Hi Debbie

 

Yes that will be great.

 

Thank you for your help!!

Community Team

Hi Mill_5

 

The replacement WiFi Hub is on its way, please allow 24-48hrs for this to arrive.

 

Thanks

 

Debbie 🙂

Tangerman2010
First Timer

@OCE_Debbie 

 

I found this with my hub that arrived as well, are you able to send out a replacement to myself?

 

Let me know if you need any more info.

 

Many thanks.

Community Team

Hi @Tangerman2010 

 

Please can you create a new thread, we can then look into this further.

 

Thanks

 

Debbie