No Problem 🙂
Any issues after the visit, please let me know.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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Openreach engineer has just left. He replaced the faceplate and found an issue when our phone was plugged in that caused errors. Until I buy new phone, will not know if this is an on going issue.
Engineer reset DLM - however, still syncing at 50. He said leave this for a few days, and if it's still not improved to let you know. Interestingly, he said that sometimes DLM resets do not take with TalkTalk, and that that I should request you initiate a reset - he was insistent this is possible ( although I know it is regularly denied on this forum).
I am tempted to restart router - he did not do this, saying it was unnecessary. He said leave alone for 24 hours....
I'll see if things improve - at present still below min guaranteed speed.
Thanks for keeping us updated.
If the fault has been fixed then DLM should start to change the line profile. Please can you leave the router switched on and post back on this thread in 48hrs, we can then check the connection stats again.
I'm sorry to hear this.
I've completed a further line test which hasn't detected any faults and the connection appears to be stable. Your line is in sync at 45.8mb.
Please can you continue to monitor the connection for a couple of days and let us know how you get on.
I appreciate that you want to see how the line settles - however I currently have no functioning internet. Throughput has dropped to 4, web pages struggle to load and I’m sending this via 4G. DLM adjusted again last night- states syncing at 50. (Still below min guarantee) and upload lowest it’s ever been.
Openreach couldn’t detect fault on line, all filters and cables changed. 12 months ago I ended trying 3 different routers to get a similar problem sorted.
Do you think it maybe worth trying a different one? Please not the DSL one as I tried one previously and it took 5Mbps off the sync rate of an already poor connection.
We can send a replacement HG633 or DSL3782 router for testing via the Community.
If you contact our Customer Service Team then they can discuss sending a Wifi Hub.
Just to add additional frustration to the all round poor service - I’ve just taken time out of work to accept delivery of new router via DHL, only to receive text saying I was out when they called - when I was sat in front room with my eyes on the front door!!!
Now having to collect myself from ‘local’ shop.
As you have purchased their service, you’re best placed to complain. I tried, but only automated options with nothing about complaints!!!!!