Hi, we had the power trip off in the night. Since then I've had no connection. I also can't log into the router via 192.168.1.1
Things tried so far:
The router flashes amber/white for a while the solid amber..
Line test says
I struggled to get connected to the router via WiFi for a while but can now but get page not available on trying to log into it.
Secondary issue but related. I've been using my old Plusnet router as a WiFi extender with the talk talk one handling IP addresses. I can't obtain an IP and log into that..
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Just tried connecting via the ethernet and laptop. No luck
I think the router is dead 😞
Can't even log onto my account now..
Sorry due to technical issues we can’t log you in right now. Please try again later.
I'm sorry to hear this and I'll take a look now. I've run a test on the line which hasn't detected a fault. Would you like us to send a replacement router for testing purposes?
Apologies for this.
The replacement router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Managed to dig out a landline phone today and give it a call. The line seemed ok on that
It seems to be, it's not had a phone attached to it in years but I've tried one and made an out going call just fine. Incoming as well. No background noise
Apologies, just seen the confusing spelling mistake
Apologies for the delay. I take it the new router has resolved the problem as I can see you have an Internet connection now. Please let us know if you need any further assistance
Well, we had a working connection for a few days.... It's back down again.
My network storage device said it went down over night for a short time and it's just gone down again but not returned this time...
I'm sorry for the delay.
I've completed a line test which hasn't detected any faults and your line is showing in sync and connected.
How has the connection been since your last post?
Good afternoon The_blue,
Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible. Thank you for the update. That's great to know. If you have any other issues please let us know.
Thanks and keep safe!