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Need help?

Can’t load a website?

First Timer

Can load all other sites except one. 

please help. 
can load the website on my phone though. 

Community Star

Hi @Gursharan,


Have you tried switching the router off for over 30 minutes, then when you switch it back on it will start a new 'session' in the street cabinet, this can sometimes help resolve issues where certain random websites can't be accessed.

First Timer


hi @Skynet_TX 

Yes tried that well but nothing. Called talk talk and they said you have an old router and will send a new one, thought that was quiet funny as I only joined talk talk about 2 weeks ago and they sent me an old type router. It worked fine before with BT n Sky.

if new router doesn’t sort then I will be asking them to opt out of my contract as I need this site to work from home.



Community Team - TT Staff

Hi Gursharan,

Apologies for the delay, how are you getting on, are you still experiencing issues with the website?