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Can't open Facebook, Twitter or Instagram form wifi

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8 REPLIES 8
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Chatterbox

Hi,

 

I just have one week using TalkTalk Broadband, overall was working excellent but, from the last two days have been impossible to open Facebook, Twitter or Instagram form Wi-Fi, this is happening on my laptop, tablet and mobile phone as well.

I've restarted  the router couple times, switched off family protection, scam protection etc.

 

Please advise on how to fix this problem. Thank you. JAlfonzo

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Chatterbox
I also have problem to open some news web sites, the message "ERR_SSL_PROTOCOL_ERROR" always appear.
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Community Team - TT Staff

Hi JAlfonzo

 

Apologies for this.

 

Is KidsSafe showing active in My Account? How to use TalkTalk HomeSafe®

 

Thanks

 

Debbie

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Chatterbox
No Debbie, it's not active. Please advise what to do?
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Community Team - TT Staff

Hi JAlfonzo,

 

I'm sorry to hear this. Which router are you using? (make and model) Have you tried switching the router off for a full 30 minutes and then retested this again? Does this also happen if you connect wired?

 

Thanks

 

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Chatterbox

Hi Michelle,

 

It's a Sagemcom Model Fast 5364 (Product Version: FAST 5364-3. T8/AV3/C1

 

I already reset, turned off/on and disconnected with no success. Please advise.

 

Thank you,

JAlfonzo

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Community Team - TT Staff

Hi JAlfonzo

 

Thanks for your reply.

 

Please can you try activating Home Safe in My Account and then as soon as this shows activated then deactivate this straight away.

 

Can you then power down the router for 30 minutes as this will start a new session. If this issue still occurs then we would need to send a replacement router for testing.

 

Thanks

 

Debbie

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Chatterbox
Thank you Debbie for your advice. Now I can open the the social media and websites with any problem.

Thank you again,
JAlfonzo
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Community Team - TT Staff

Hi JAlfonzo

 

That's great, thanks for keeping us updated 🙂

 

Debbie