Cancellation of order

[curetta]

Hi ,

I would like to cancel a recent order I placed online for Fibre Broadband . I have tried all morning to contact Talktalk on their 0345 number without success....  

Does anyone know if there is an alternative way to cancel?  As far as I can see the order has not been processed yet.

Thanks

[OCE_Arne]

Hi @curetta

Sorry that you dont want to join us. 

Have you tried our live chat service 

Regards

[curetta]

Hi ,

When I checked the live chat option yesterday it was marked as not available. But today the chat  is nowhere to be found !!!  Also I see you will be prioritising the phone lines for customers who have already registered .... Does that mean only customers who already have an active connection ? I tried phoning again this morning without success.

Thanks

[curetta]

Hi ,

As advised in other postings I have now updated my personal profile with the telephone number and account no. Could you look into this for me please and arrange the account cancellation as soon as possible.

Thanks

[OCE_Arne]

Hi @curetta

Thanks for updating your profile, I have stopped the order as requested. 

Regards