cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Chat just says connecting

Reply
1 REPLY 1
Highlighted
Chatterbox

After finally getting through to the chat this morning after 2 hours of doing tests they've just cut me off it just says connecting and I can't start another chat. They have taken my mobile number but haven't called back there is no other way of contacting them is this some sort of sick joke I live alone and need the broadband urgently and they way this company treats people is beyond contempt. 

Highlighted
Community Team - TT Staff

Hi Prob1977,

 

Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible.

 

I'm really sorry to hear this. We can help here, are you experiencing an issue with your broadband or voice service?

 

Thanks