Confused with Speed Test

[sprinter400]

Hope somebody here can explain my Speed Test Results as I'm so confused.

I went 'live' today with Faster Fibre & Fibre Speed Boost.

I logged into my Router and on the Dashboard it says:

Download 46.3 Mbps - Upload 13.5 Mbps

My Computer is connected to the new Router with the supplied Ethernet Cable but after running several Speed Tests (tried a few sites including the TalkTalk one) throughout the day my results are very disappointing as I'm only getting:

Download 20.4 Mbps - Upload 12.6 Mbps

Everything from the Exchange to my house and my internal cables must be okay if the Router is showing Download: 46.3 Mbps - Upload: 13.5 Mbps... so why am I getting roughly half of that on my PC?

Just in case it was my Computer Hardware, I also connected my new Laptop via Ethernet and I get the same results.

Bottom line is my Router is receiving just above the guaranteed Download speed of 40.5 Mbps and it's slightly below the guaranteed Upload speed of 15.5 Mbps but the Speeds are NOT being transmitted to my Computer(s).

What could be the problem? Are there any Router settings I can change or could the router itself be faulty?

Kindest regards,

Mike

[OCE_Michelle]

Hi Mike,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

Thanks

[sprinter400]

Hi,

My Community Profile ha been updated accordingly.

To compliment my original posting, I've attached a PDF containing Screenshots which were taken at 8:30 this morning which are actually slower than yesterday:

1) Router Dashboard

2) TalkTalk Speed Test results

Kindest Regards

Mike

[OCE_Michelle]

Hi Mike,

Thank you and I'll take a look now. I've run a test on the line which hasn't detected a fault. Could you try switching the router off for a full 30 minutes and then run another wired speed test please as this will reset the current session and can often increase the throughput speed.

Thanks

[sprinter400]

Hiya!

My Router was switched off for over 30 Minutes - Revised screenshots of Wired Speed Test attached:

You'll see Router connection speed is about the same - however, throughput has improved on the Download side to 27.7 Mbps but Upload appears to have got worse: 10.9 Mbps

Kindest regards,

Mike

[OCE_Michelle]

Hi Mike,

Thanks for trying this. Do you receive the same speeds if you the speed tests on a different device? Could you run a few wired speed tests using the TalkTalk Speed Tester so we can see how the throughput speeds compare in relation to the sync speed.

Run a broadband speed test

Thanks

[sprinter400]

We're getting there!

Ran the speed test a few times on another device and we're now up to:

43.9 Mbps Download & 12.7 Mbps Upload

I'll continue to monitor over the next few days!

Kindest regards,

Mike

[OCE_Michelle]

Hi Mike,

Thank you 🙂 Please let us know how the speeds compare over the next few days 🙂

Thanks