Hi OCEs
We were away for the last two weeks, prior to which our connection profile was Fast path. We returned yesterday to notice that it had moved back to an Interleaved profile. No connections were dropped from our end, but I do notice the last DSL connection established 8 days ago but I had left all equipment on.
Nothing has changed in our setup, so is this normal? I assume DLM would bring this back to Fast path profile in some days. Is there anything I need to do?
Thanks
Hi s1977,
I can't check this at the moment due to a system issue but if DLM has moved you to an interleaved profile it will have done this because either the connection has been unstable of the error count has been high.
If the connection remains stable with a low error count DLM should move you back to a fastpath profile
How many telephone sockets do you have? Does your master socket have a test socket?
Chris
Chris, Community Team
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It's up to your really, you could try connecting your router to the test socket and leave it there for a few days to see if DLM moves you back to a fastpath profile
Chris
Chris, Community Team
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Hi s1977,
I'm sorry to hear you're still experiencing problems.
Your router isn't running the latest firmware version, would you like me to update it
Chris
Chris, Community Team
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Hi s1977,
Thanks for the update. I've re-run the line test which hasn't detected a fault. Would it be possible to re-connect the HG633 router again to see how this compares?
Thanks
Hi Michelle
As would be expected, swapping back to the HG633 yields a much better connection with reduced latency and negotiates line at 45Mb/66Mb (max). In comparison, the Wifi Hub is clearly not getting there. Besides I am on the Fibre boost so don't expect to be capped.
Anyway, is there a possibility that the line goes back to Fastpath rather than interleaved as it currently is? The connections have always been stable and won't typically disconnect unless I do so manually. Can you advise please?
Hi s1977
Apologies, we are unable to make any changes to the line profile. This is managed by DLM.
Thanks
Debbie
Hi s1977
Just to confirm, what sync speed were you previously receiving?
Is the router currently connected at the test socket? Is your landline service working ok when making calls?
Thanks
Debbie
Hi s1977
Please can you power down the router for a full 30 minutes and then run some speed tests following this?
Thanks
Debbie
Hi s1977,
Thanks for the update. How have you found the connection since your last post?
Thanks