Hello.. have been a very happy customer for the past 11 months but over the last 2-3 days my FTTC connection has been dropping regularly (several times throughout the day) and taking up to 10-30 minutes to come back.
So far I've tried the following all with no positive resolution, the issue still remains -
• Rebooted everything several times
• Moved from an openreach modem back to the WiFi hub
• Set everything back to factory defaults
Ive listened to the line using a DECT phone (I don't usually have a landline phone plugged in, or use it for calls) and it appears that there is an intermittent scratching noise. I will acquire a wired phone over the weekend to see if its there or caused by the wireless phone.
Is there anyway for someone to have a look to see if there's anything obviously wrong. Like I said - pretty much zero issues with the service (it's been rock solid) until Wednesday morning when I woke up without internet.
Just an update on this - My connection is still regulary dropping. It's odd in that at times it appears to be stable for hours and then i'll have a period of time where it's dropping every 10-15 minutes or so.
To rule anything else out i've now tried -
Different cable from filter to openreach modem
Different router (which was worse then the openreach modem and dropped more regualrly)
Plugged directly into the test socket
Wired landline (I can't hear any noise now though)
Over the past 48 hours or so I can see about 24 times where it lost connection, ranging from a few seconds to a few minutes each time. It's been particular bad tonight which has made me do some further digging.
Using the openreach moem I can see the line SNR stats and been monitoring for the past couple of hours (what a way to spend an Sunday evening 🙂)
Basicaly every drop in the downstream SNR margin under 6 represents a sync loss and loss of service.
I must admit that although I work in IT, networks isn't my perticular bag, so I don't know if this helps diagnose the issue I'm having. Let me know if anything else I can extract from DSLstats would help.
I'm sorry to hear this. One of our tests has detected a potential router issue. Would it be possible to remove the router from the line so we can run this test again? (between 8am and 2pm)
Bumping for an update.
Just to update also - internet service has completely deteriorated over the past 24 hours - woke up this morning and I've now got a almost constant loud crackling noise on the phone line. Internet wise - it's now completely unusable as if it gets a connection its really slow and holds for about 5 minutes before it drops again.
You can hear the noise on the line with just the phone plugged into the test socket also with everything else switched off.
The next step will be to arrange an engineer visit to the property.
I'm just sending you a Private Message to confirm some details so we can arrange this visit.
Thanks for the Private Message.
I have provisionally booked the engineer visit for Friday 18/10 PM (1pm - 6pm)
I will post back to confirm once Openreach have confirmed this visit.
Will this date and time be ok?