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Connection issues

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2 REPLIES 2
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First Timer

Hi, Recently I've noticed a lot of disconnects on my on my 5364 router (the light will start flashing with connectivity drop. The router is connected directly to the master socket so there should be no issues with that. Looking at my stats the connection is showing with a maximum of 67mb with an actual of 59mb

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multiple speed tests return a real world result of closer to 51mb. considering I'm roughly 250m from the cabinet I would expect much better speeds than this + the constant disconnects are rather frustrating.

ditance.png

I'd guess the DLM has reduced my speeds because of the connection drops. Could this be looked into?

Thanks

 

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First Timer

Just checked the router today and speeds have dropped a marginal amount

speed.png

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Community Team - TT Staff

Hi tungmeister

 

I'm sorry to hear this.

 

I've completed a line test which hasn't detected any faults but I can see re connections on the line. DLM will reduce the speed to try and stabilise the connection.

 

Can you connect the router directly at the test socket? Do you have a different router that you can test with?

 

Thanks

 

Debbie