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Connection well below guaranteed speed (and Wi-Fi Hub Firmware)

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Conversation Starter

Update: I actually had a follow up phone call from TalkTalk on Saturday. The caller seemed to think I'd spoken to someone earlier in the week but of course I hadn't. Anyway ...

 

Inevitably having told the caller the line was perfectly stable as far as I was concerned, I woke on Sunday to a line that had been restarted at about 3am that morning. It was now showing a max download of 37 with actual syncing of 32.2/6.9. I've been assuming these middle of the night restarts have been deliberately triggered by TalkTalk or OpenReach.

 

48 hours on that remains the status quo.

 

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Community Team - TT Staff

Hi OrangeBucket,

 

Thanks for the update. Just to confirm, has the line restarted since Sunday?

 

Thanks

 

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Conversation Starter

@OCE_Michelle wrote:

Hi OrangeBucket,

 

Thanks for the update. Just to confirm, has the line restarted since Sunday?

 

Thanks

 


No it hasn't restarted since approximately 2:50am on Sunday.

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Community Team - TT Staff

Hi OrangeBucket,

 

Ok thanks for confirming this. Has the speed also remained consistent during this time?

 

Thanks

 

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Conversation Starter

@OCE_Michelle wrote:

Hi OrangeBucket,

 

Ok thanks for confirming this. Has the speed also remained consistent during this time?

 

Thanks

 


Yes, I've never actually seen the WiFi hub change speed without a corresponding restart of the line, but then I've not had it that long.

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Community Team - TT Staff

Hi OrangeBucket,

 

Ok, please let us know if the speed or connection does drop again.

 

Thanks