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Constant drop outs for last few days

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8 REPLIES 8
DavidHiles
Conversation Starter

Please help my fibre broadband service is constantly dropping out when I can even get connected, tried to reset the router several times, tested in master socket.theres no noise on the line.

Community Team

Hi David

 

I'm sorry to hear this.

 

I've completed a line test which has detected a possible fault.

 

Have you tested with a different router at the test socket?

 

Thanks

 

Debbie

DavidHiles
Conversation Starter

I don't have another router to test with

Community Team

Hi David

 

I can send a replacement router for testing, would you like me to arrange this?

 

Thanks

 

Debbie

DavidHiles
Conversation Starter

Ok, i've borrowed another router and still having the same issue

 

Struggling to get the connection on long enough just to send this message

Community Team

Hi David

 

Thanks for your reply.

 

Was this router also connected at the test socket?

 

Debbie

DavidHiles
Conversation Starter

yes

Community Team

Hi David

 

Thanks for your reply.

 

I've escalated this fault over to our Network Team for investigation and I will post back on this thread as soon as I receive further information.

 

Thanks

 

Debbie

Community Team

Hi David

 

This fault has been passed to BT Openreach and is under investigation with a line engineer. We should receive further updates within the next 48hrs.

 

Thanks

 

Debbie