Constant flashing amber light

[MrJingles91]

Hi, I received my new WiFi hub last week from TalkTalk, and received an email yesterday saying my phone/broadband had gone live. I've set my box up properly according to the instructions, only to be left with a constant flashing amber light for the past day. My device recognises the WiFi hub, and has a strong connection, but no internet is available. Could someone please help me out! Thank you

[Divsec]

Hi @MrJingles91 welcome to the community your post has been flagged for assistance and you should hear during the day in the meantime please check your community profile and add your landline phone number which is used to identify your account.

Have you tried restarting your router? I'm sure you have checked the connection between the BT box on the wall and the router. 

[MrJingles91]

Update - Have spoken to someone who was kind enough to take the time to go through the process, and he established it was in fact the router at fault, and has arranged to send a new one out in the next 1-2 days. Frustrating, but hopefully this will resolve the issue.

[OCE_Karl]

Hi

As soon as the router arrives, test and post back to let us know.  If the router is not the cause, then we can look at other options asap.

Thanks

Karl. 

[MrJingles91]

I certainly will, thank you.

[OCE_Chris]

No problem, please let us know how you get on 🙂

Chris