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Continual 'dropouts' ...

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Community Star

That noise on the line indicates an obvious problem, is it apparent with a phone connected directly at the test socket and did the engineer not pick up on this?

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Wizz Kid

It is still noisy with the phone connected to the test-socket ... to be honest the engineer never mentioned the noisy phone line but I think it was okay yesterday ... however the connection has dropped out TWICE whilst trying to type this ...there is a definite fault somewhere ...

John
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Wizz Kid

'Crackling' that bad this morning that you can barely hear the caller's voice ... current speed check ... 9.12MBps download 0.21Mbps upload ... that is drastic !!!

John
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Community Team - TT Staff

Hi zenobi,

 

I'm really sorry to hear this. I've requested an update now and I'll let you know as soon as I know more.

 

Thanks

 

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Community Team - TT Staff

Hi zenobi,

 

I've received an update to advise that the fault has been passed back to Openreach and we should have a further update by Wednesday.

 

Thanks