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Contract ending soon

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6 REPLIES 6
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Newbie

Hello my Broadband and free anytime phone calls contract is ending next month and would like to continue on that contract but I believe that contract is no longer available. At present I am on a 38 mb but would like to go to the 67 mb deal but will that include anytime free phone calls if so what would the price be.

Thank you

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Wise Owl

Look through some recent similar topics.  Best advice is to either phone (below) and ask for loyalty / retentions or use chat from My Account (saves loads of security) and haggle for a good deal.  Some have had free calls included or definitely a discount to half price.  Maybe try more than once!

As a courtesy, you could let this community know how you get on.

Good luck

 

03451720046

lines open 7 days a week between 10am and 6pm

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Philosopher

@davep  and @oddjob 

 

That number is only available as follows, the details are on the "update" page

 

  • Monday to Friday - 9am & 7pm
  • Saturday - 9am-6pm
  • Sunday  - we are closed for voice calls but will have online chat
Martin
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Wise Owl

I copied the number etc from a link from another post.

At least the number is correct!  Maybe TT should change it.

 

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

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Community Team - TT Staff

Hi oddjob

 

Thanks for your post. 

 

You can call our Customer Loyalty Team during Business hours (Monday to Friday 10:00 to 18:00pm and Saturday 10:00-18:00) on 03451720046 they will be able to discuss this with you. 

 

Regards

 

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Community Star

@davep, yes, the phone number is correct, but Talktalk has not updated those times throughout the crisis. This has probably led to quite a lot of customer frustration!

 

All we can go by for the time being is what OCEs post. A list of times was provided to the Community Stars a little while ago, but even this doesn't necessarily tally.

 

It possibly really does change from day to day,  depending on the latest impact of the Covid-19 crisis....

Gliwmaeden2
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Wise Owl

wonder what happened to the op, or why people don't look at other posts, or why I (we) bother........

 

Always nice to hear back, thanks etc - I always do but I guess I'm of an age!!.