cancel
Showing results for 
would you rather see results for 
Did you mean: 
Need help?

Contract renewed but no wifi hub yet

Reply
3 REPLIES 3
Highlighted
PLS100
Popular Poster

Hi,

 

On 29th October I received one of those 'one click' contract renewal offers, offering a slight reduction in monthly payments and a free Wifi Hub. After taking up the offer I never received any email acknowledgement at all but from looking at My Account it seems my contract has been updated but I still haven't received the free Wifi Hub. Not sure what sort of delivery to expect but feel it should probably be with me by now.

 

Could one of the OCEs please look into this?

 

many thanks

Pete

Highlighted
Community Team

Hi Pete,

 

I'm sorry about this. I've ordered the router for you, should be with you within a couple of days but please allow up to 5 working days for delivery


Thanks

Chris

Highlighted
PLS100
Popular Poster

Hi Chris,

 

Thanks for that, I'll look out for it.

 

cheers,

Pete

Highlighted
Community Team