D link 3782 keeps restarting

[Liam Murphy 1989]

is there a chance that I can have a replacement router sent out to me please? Preferably a Huawei 633 one. The d link I've got is constantly restarting all the time. All the lights will go off and then and start back up as if it's been turned off and then on again... 

Many thanks

[OCE_Debbie]

Hi Liam Murphy 1989 

Apologies for this.

The replacement HG633 router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Liam Murphy 1989]

Thank you. Hopefully should fix the problem. Shame as the d link router looks a more nicer router too

[OCE_Debbie]

Hi Liam Murphy 1989 

Please let us know how you get on.

Thanks

Debbie

[Liam Murphy 1989]

Well the HG633 router seems very good.. hasn't dropped out in 4 days. Only one trivial thing is the WiFi can occasionally crash....

[OCE_Chris]

Hi Liam Murphy 1989,

Glad to hear the HG633 is more stable. Do all devices lose wifi connection at the same time?

Chris

[Liam Murphy 1989]

Hi, occasional on my phone with the wifi freezing.

[OCE_Chris]

OK, thanks,

Have you tried changing wifi channels or splitting the 2.4GHz and 5GHz bands? If not then it's worth a try. If you don't know how to do this please let us know.

Chris

[Liam Murphy 1989]

Hi I'm not too sure how to do that. Sorry

[OCE_Debbie]

Hi Liam

You could try splitting the SSIDs on your router and testing the connection between the 5gh channel and the 2gh channel, some phones operate better with just 1 channel selected.

Log into the router  (192.168.1.1 etc ) and manually change the SSID (Wi Fi) name of the 5ghz channel.

I often find it is better to keep the 2 broadcast channels separate.  For example, I have changed mine, and call one Home2Ghz and the other Home5Ghz.  Some devices can drop the connection when the SSID's remain the same.

Also, you can try manually setting the wifi channel  for each broadcast channel. Try channel 6 for the 2ghz channel and 44 for the 5ghz channel.

Give this a try , test with both SSID's and see if the connection improves.

Debbie