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DLM has set my fibre to 32Mbps - was 38Mbps - due to router being power cycled a few times

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Highlighted
Community Team - TT Staff

Hi Scott

 

Apologies. This fault was being investigated by a line engineer. They will investigate outside the property first without arranging a visit to the property. If a visit to the property is required then the engineer may attend at the property and if there is no access then they will ask us to arrange a visit.

 

Speeds can be different due to the way the line is routed.

 

Thanks

 

Debbie

Highlighted
Conversation Starter

Thanks again Debbie.  As I say, it is all back to normal.  Thanks very much for all your work you did on this.

 

Regards,

Scott

Highlighted
Community Team - TT Staff

Hi Scott

 

Please let us know if you do experience any further issues.

 

Thanks

 

Debbie 🙂

Highlighted
Conversation Starter

Hi,

 

Last question 🙂

 

On 9th Sep (day before Openreach fixed the fault) my ping time was always 8ms.  Albeit DLM had set me on a 32mbps sync speed.

 

After Openreach fixed it (and I assume reset DLM) the ping is now 16ms.

 

It doesn't really matter as I don't need super good latency - but I was interested if interleaving had been switched on.  Are you able to take a look for me - I know you cannot alter it.

 

If it is on I am surprised as I thought a DLM reset would have just set everything back to "standard" which I thought meant interleaving would be off, and only put on if needed later by DLM.

 

Thanks,

Scott

Highlighted
Community Team - TT Staff

Hi Scott

 

Thanks for your reply.

 

I've checked and you are on an interleaving profile.

 

Thanks

 

Debbie

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Conversation Starter

Thanks for the fast response Debbie.

 

It'll be interesting to see if interleaving is automatically switched off at some point.

I assume DLM does still control this and it wasn't manually overridden by Openreach.

 

I'll watch the pings for the next days/weeks/months 🙂

 

Ta,

Scott

Highlighted
Community Team - TT Staff

Hi Scott

 

No problem 🙂

 

Yes this is monitored and adjusted by DLM.

 

Thanks

 

Debbie