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DSL-3782 router not VPN compatible

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7 REPLIES 7
LinskCottages
First Timer

Hi There,

 

I have the DSL-3782 recently provided by TalkTalk after a fault with my initial router (VPN friendly), now it seems this router is not compatible for VPN, yet I work from home quite frequently and need to be able to get on a VPN, please can you advise if a VPN router can be sent out? I have a support case - REP-5330376 but was told to come here.

 

Many thanks

 

Lindsay

Lindsay Rigby
Community Team

Hi Lindsay

 

Apologies for this.

 

We now have new firmware that should resolve this issue.

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

 

Highlighted
LinskCottages
First Timer

Hi Debbie,

 

I have updated these details. Look forward to hearing whats needed next

 

Many thanks

 

Lindsay

Lindsay Rigby
Community Team

Hi Lindsay

 

Please can you also add your TalkTalk landline number to your Community Profile, I can then update your router firmware.

 

Thanks

 

Debbie

LinskCottages
First Timer

Hi Debbie,

 

Sorry, this is reflecting now

 

Many thanks appreciate the quick support

 

Lindsay

Lindsay Rigby
Community Team

Hi Lindsay

 

Your router is already running the latest firmware, so I've a different model router on the way to you to see if this helps.

 

Thanks

 

Karl. 

LinskCottages
First Timer

Thanks Karl,

 

Looking forward to receiving this and getting my VPN back and working

 

Appreciate the support

 

Lindsay

Lindsay Rigby
Community Team