DSL-3782 router not VPN compatible

[LinskCottages]

Hi There,

I have the DSL-3782 recently provided by TalkTalk after a fault with my initial router (VPN friendly), now it seems this router is not compatible for VPN, yet I work from home quite frequently and need to be able to get on a VPN, please can you advise if a VPN router can be sent out? I have a support case - REP-5330376 but was told to come here.

Many thanks

Lindsay

[OCE_Debbie]

Hi Lindsay

Apologies for this.

We now have new firmware that should resolve this issue.

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

Thanks

Debbie

[LinskCottages]

Hi Debbie,

I have updated these details. Look forward to hearing whats needed next

Many thanks

Lindsay

[OCE_Debbie]

Hi Lindsay

Please can you also add your TalkTalk landline number to your Community Profile, I can then update your router firmware.

Thanks

Debbie

[LinskCottages]

Hi Debbie,

Sorry, this is reflecting now

Many thanks appreciate the quick support

Lindsay

[OCE_Karl]

Hi Lindsay

Your router is already running the latest firmware, so I've a different model router on the way to you to see if this helps.

Thanks

Karl. 

[LinskCottages]

Thanks Karl,

Looking forward to receiving this and getting my VPN back and working

Appreciate the support

Lindsay

[OCE_Karl]

No Problem 🙂

Karl