Hi There,
I have the DSL-3782 recently provided by TalkTalk after a fault with my initial router (VPN friendly), now it seems this router is not compatible for VPN, yet I work from home quite frequently and need to be able to get on a VPN, please can you advise if a VPN router can be sent out? I have a support case - REP-5330376 but was told to come here.
Many thanks
Lindsay
Hi Lindsay
Apologies for this.
We now have new firmware that should resolve this issue.
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Debbie
Hi Debbie,
I have updated these details. Look forward to hearing whats needed next
Many thanks
Lindsay
Hi Lindsay
Please can you also add your TalkTalk landline number to your Community Profile, I can then update your router firmware.
Thanks
Debbie
Hi Debbie,
Sorry, this is reflecting now
Many thanks appreciate the quick support
Lindsay
Hi Lindsay
Your router is already running the latest firmware, so I've a different model router on the way to you to see if this helps.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
Thanks Karl,
Looking forward to receiving this and getting my VPN back and working
Appreciate the support
Lindsay
No Problem 🙂
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE