Day 1 and everything worked great. Last night the router seemed to have updated the firmware and GUI, but this morning several drops on the DSL. I know there is expected to be some "settling" but so far a stark difference to yesterday and the speeds are little slower on download and down 40% on upload.
The router logs are difficult to read, is there anyway to just see the times the DSL goes down without paging through all the data ?
Update - 6 disconnections in less than 30 mins, not sure what has changed this morning, any ideas ?
Still dropping with some frequency. How can I get the attention of the TalkTalk team to take a look. Only change has been the update on Firmware that was pushed to the router last night.
So, I received a text from TalkTalk (unprompted) to say an engineer is being sent as my service was not operating at the expected level. Excellent customer service !
5 drop outs so far today, engineer has since come and gone, so lets hope it's solved.....
Thanks for the post @OCE_Debbie
Summary thus far:
Day 1 - 0 dropouts
Day 2 - 23 dropouts
Day 3 - 7 dropouts before engineer & 5 after visit
Day 4 (today) - 4 dropouts since midnight
Speed is good, but something is still not right.
@OCE_Debbie I only have tried the Sagemcom router that was supplied. I do have my own TP-Link Archer 2800 if you think I should try that ?
@OCE_Debbie Thanks. I can try my one to see, but I'm not sure if its coincidence but day 1 was good and the only thing that changed was the firmware. Can you roll back the firmware to SG4K10001400t ?
@OCE_Debbie What about sending me the digital file and I manually update it here ?
@OCE_Debbie OK, I can try my TP-LInk tonight, will I need a username & password ?
Just to advise in the last hour I haven't dropped out but my Skype/Teams calls have been terrible only hearing every other word.
No username or pwd required
1. Select the transport mode.
Transport Mode: PTM
2. Select the line mode.
Line Mode: Auto Select
3. Set the MTU value.
MTU: 1500 (1-1500)
4. Enter the VLAN parameters.
VLAN ID: 101 (1-4094)
ISP Protocol: DHCP
2. Enter the ISP host name and domain name (optional).
Host Name: (leave blank)
Domain Name: (leave blank)
3. Select the DNS type.
Thanks both for the info.
@OCE_Debbie I've dropped 4 times in the last 30 minutes. What else could we explore as I doubt the router is the issue, although I will try it tonight ?
Apologies for this. If the connection is dropping with 2 different routers at the test socket then the next step will be to arrange an Openreach engineer visit.