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Day 1 - Perfect, Day 2 - Off to a rocky start......

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53 REPLIES 53
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Team Player

Day 1 and everything worked great.  Last night the router seemed to have updated the firmware and GUI, but this morning several drops on the DSL.  I know there is expected to be some "settling" but so far a stark difference to yesterday and the speeds are little slower on download and down 40% on upload.

 

The router logs are difficult to read, is there anyway to just see the times the DSL goes down without paging through all the data ?

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Team Player

Update - 6 disconnections in less than 30 mins, not sure what has changed this morning, any ideas ?

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Team Player

Still dropping with some frequency.  How can I get the attention of the TalkTalk team to take a look.  Only change has been the update on Firmware that was pushed to the router last night.

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Team Player

Update - 23 disconnections so far today........

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Team Player

So, I received a text from TalkTalk (unprompted) to say an engineer is being sent as my service was not operating at the expected level.  Excellent customer service !

 

5 drop outs so far today, engineer has since come and gone, so lets hope it's solved.....

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Community Team - TT Staff

Hi Kssquared

 

Apologies for the delay.

 

How has the connection been since your last post?

 

Thanks

 

Debbie

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Team Player

Thanks for the post @OCE_Debbie 

 

Summary thus far:

 

Day 1 - 0 dropouts

Day 2 - 23 dropouts

Day 3 - 7 dropouts before engineer & 5 after visit 

Day 4 (today) - 4 dropouts since midnight

 

Speed is good, but something is still not right.

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Community Team - TT Staff

Hi Kssquared

 

Thanks for your reply.

 

The line tests are all clear. Have you tested with the Huawei WiFi Hub?

 

Debbie

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Team Player

@OCE_Debbie I only have tried the Sagemcom router that was supplied.  I do have my own TP-Link Archer 2800 if you think I should try that ?

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Community Team - TT Staff

Hi Kssquared

 

I can send you the Huawei WiFi Hub for testing or you can test with your own router.

 

Please let me know if you would me to send the router for testing.

 

Thanks

 

Debbie

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Team Player

@OCE_Debbie Thanks.  I can try my one to see, but I'm not sure if its coincidence but day 1 was good and the only thing that changed was the firmware.  Can you roll back the firmware to SG4K10001400t ?

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Community Team - TT Staff

Hi Kssquared

 

Unfortunately we are unable to roll back to older firmware versions, apologies for this.

 

Thanks

 

Debbie

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Team Player

@OCE_Debbie What about sending me the digital file and I manually update it here ?

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Community Team - TT Staff

Hi Kssquared

 

Apologies, we don't send out files for firmware updates.

 

Thanks

 

Debbie

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Team Player

@OCE_Debbie OK, I can try my TP-LInk tonight, will I need a username & password ?

 

Just to advise in the last hour I haven't dropped out but my Skype/Teams calls have been terrible only hearing every other word.

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Community Star

No user name and password is required

 

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Community Star

No username or pwd required

 

Broadband settings

 

1. Select the transport mode.
Transport Mode: PTM

2. Select the line mode.
Line Mode: Auto Select

3. Set the MTU value.
MTU: 1500 (1-1500)

4. Enter the VLAN parameters.
VLAN ID: 101 (1-4094)
Priority: 0

 

WAN Settings

 

ISP Protocol: DHCP

2. Enter the ISP host name and domain name (optional).
Host Name: (leave blank)
Domain Name: (leave blank)

3. Select the DNS type.

 

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Community Team - TT Staff

Hi Kssquared

 

This help page should help when setting up your router.

 

Set up a non-TalkTalk router

 

Please let us know how you get on.

 

Thanks

 

Debbie

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Team Player

Thanks both for the info.

 

@OCE_Debbie I've dropped 4 times in the last 30 minutes.  What else could we explore as I doubt the router is the issue, although I will try it tonight ?

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Community Team - TT Staff

Hi Kssquared

 

Apologies for this. If the connection is dropping with 2 different routers at the test socket then the next step will be to arrange an Openreach engineer visit.

 

Thanks

 

Debbie