This morning I have phoned CC team to report our router is dead - no power - yet they are insisting on sending an OpenReach engineer to diagnose the problem!
I explained I don’t need an engineer, it’s not line, it’s the router, but they guy wasn’t having it . . .
So now have to wait 3 days for an engineer to tell me something I already know . . . And then who knows who long after that . . .
Why can’t they just send a new router?
Anyone else experienced the same?
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Just to confirm, is your landline service working ok when making calls?
Would you like me to cancel the engineer visit and send a replacement router?
Thanks for your reply.
I've contacted our Network Team and asked them to cancel this engineer visit. I have also ordered a replacement router for testing, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Yep, exactly the same thing with me. I tried explaining unless the OpenReach engineer carries routers around with them it’s not going to solve the issue and is going to be a wasted trip.
Good shout about the power supply, I might try that as I’m meant to be working from home tomorrow 🤷🏻♂️