This morning I have phoned CC team to report our router is dead - no power - yet they are insisting on sending an OpenReach engineer to diagnose the problem!
I explained I don’t need an engineer, it’s not line, it’s the router, but they guy wasn’t having it . . .
So now have to wait 3 days for an engineer to tell me something I already know . . . And then who knows who long after that . . .
Why can’t they just send a new router?
Anyone else experienced the same?
Hi BerryViney
Please can you update your Community profile to include your name, telephone number and alternative contact number, we can then look into this further (Please do not post this information on this thread)
Please bump this thread to confirm once your Community profile has been updated.
Thanks
Debbie
Hi BerryViney
Thank you for updating your Community Profile.
Just to confirm, is your landline service working ok when making calls?
Would you like me to cancel the engineer visit and send a replacement router?
Thanks
Debbie
Hi BerryViney
Thanks for your reply.
I've contacted our Network Team and asked them to cancel this engineer visit. I have also ordered a replacement router for testing, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Thanks
Debbie
Hi BerryViney
Our Network Team have confirmed that the engineer visit has been cancelled.
Thanks
Debbie
Yep, exactly the same thing with me. I tried explaining unless the OpenReach engineer carries routers around with them it’s not going to solve the issue and is going to be a wasted trip.
Good shout about the power supply, I might try that as I’m meant to be working from home tomorrow 🤷🏻♂️
@OCE_Debbie New router has arrived and as @DanielP9690 had experienced, it was the power pack that was the issue.
All back up and running. Thanks again.
Hi
Glad everything is working now. Any further issues, just give the team a shout.
Regards,
Karl.
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