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Defective Router

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5 REPLIES 5
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Chatterbox

Hello, 

according to the Openreach engineer, the broadband router is defective. The package was also missing a lead and Microfilter, but the engineer kindly went to a electrical store nearby to purchase them. 

-Antoine-
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Community Star

Hi @Antoine  your post has been flagged for assistance and you should hear back soon.

 

In the meantime please check your community profile and add your landline phone number which is used to identify your account. Click avatar top right corner then settings, then wizard. Please don't post personal details here for security reasons

I don't work here and all my opinions are my own.
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Chatterbox
Thanks Divsec, I’ve updated my profile with my mobile number as I don’t have a landline phone. Hope that’s okay.
-Antoine-
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Community Star

Hi @Antoine  unfortunately not, the support team needs to identify your account and your mobile won't be relevant, could you add your account number in the personal notes section of your profile. Thanks.

I don't work here and all my opinions are my own.
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Chatterbox
Hi Divsec,

Understood, I’ve added my TalkTalk Account Number in the personal notes section of my profile as advised.

Many thanks.
-Antoine-
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Community Team - TT Staff

Hi Antoine

 

I have posted on your other topic on the Community.

 

Thanks

 

Debbie