Hi @Antoine your post has been flagged for assistance and you should hear back soon.
In the meantime please check your community profile and add your landline phone number which is used to identify your account. Click avatar top right corner then settings, then wizard. Please don't post personal details here for security reasons
Hi @Antoine unfortunately not, the support team needs to identify your account and your mobile won't be relevant, could you add your account number in the personal notes section of your profile. Thanks.