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Defective/broken new hub stand

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6 REPLIES 6
nickey173
Chatterbox

I'm having the exact same issue as many other members have reported (which I had tried to report in a different thread)


WiFi hub arrived on 04.07, we've opened and installed it on the 05.07 but the stand just does not fit. It's really poorly designed to be honest.

How do we go about a stand replacement please?

Community Team

Hi,

 

Can you please add your home phone number to your Community Profile so I can locate your details.

 

If unsure of your number, simply dial 17070 from your land line phone and this will confirm the number for you.

 

Please reply when this has been updated.

 

Thanks

 

Karl. 

nickey173
Chatterbox

Hello

 

I do not have a landline at all so won't be able to do that.

nickey173
Chatterbox

I've added my full name, mobile and full address instead - I hope that's sufficient?

Community Team

Hi nickey173,

 

I've arranged to send a replacement router, it should be with you within a couple of days but please allow up to 5 working days for delivery


Chris

nickey173
Chatterbox

Hi Chris, thank you for this.
Will we need to to all of the setup again for this router?
And does that include a return envelope for the old router?

 

Thanks again.

Community Team

You should only really need to just connect the new router, it will however have a different wifi password so you'll need to connect your wireless devices with the new password.

 

Yes there should be a returns bag for the old router 🙂

Chris