On almost a daily basis my devices stay connected to the router but lose access to the internet. PC says 'connected, no internet' and phones have the wifi indicator but with an ! mark next to it. This happens over a few minutes, not all devices lose connection at the same time and the wired devices seem to lose connection last.
Rebooting the router solves the problem, but obviously I would rather not have home school and work calls etc. terminated due to losing access to the internet.
Has anybody else experienced this and has found a solution?
I have contacted talktalk but they are not able to resolve the issue after checking my line, sending me a new router and updating the router firmware.
For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.
Don't post any personal details in this thread, just add them to your community profile.
Then they will hopefully be able to respond to this post within a working day or two.
I'm sorry to hear this. Just to confirm, were both routers the Sagemcom wifi hub? If so then would you like us to send a Huawei Wifi Hub instead? Just to add, we do have new firmware coming soon which should resolve this particular issue.