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Devives constantly disconnect from new WiFi Hub & getting 'authentication error alot

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5 REPLIES 5
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ale_y2j
First Timer

As subject suggests.  Did not happen with old router.  Happens all day everyday, I have to restart Hub to get it back online but soon devices disconnect from it again.  Very frustrating. I've spoke to Talk Talk several times but nothing has helped

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Community Team

Hi ale_y2j,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

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ale_y2j
First Timer

community profile now updated

 

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Community Team

Hi ale_y2j,

 

I've checked and I can't see this information in your Community Profile. Just to confirm, did you click save at the bottom once you added your phone number?

 

Thanks

 

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ale_y2j
First Timer
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Community Team

Hi ale_y2j

 

Thank you for updating your Community Profile.

 

I've checked the connection stats and I can see some re connections on the line. How often do you reboot the router?

 

Your router firmware is up to date. Are wired connections also affected?

 

Thanks

 

Debbie