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Didn’t receive my order

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3 REPLIES 3
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First Timer

Hello, 

I have made an order on 31st March 2020. And according to the information I have been given via mail my go live date was due today, however I still didn’t receive any modem or anything .

Order no. is N73617470

 

Also I cannot login to My account as my email address is not recognise so I have no idea what is going on with my order.

Highlighted
Community Star

Hi @Trawa 

 

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

Due to the current Coronavirus situation, the OCEs are very busy and there will be more of a delay to get a TalkTalk response. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk have responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

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Community Team - TT Staff

Hi Trawa,

 

Sorry for the delay in our reply. 

 

I've sent a PM to confirm a couple of details so we can help.

 

Thanks

Emma

Be sure to give kudos and accept your solution

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Community Team - TT Staff

Ignore the PM I sent to you in error, KeithFrench! I have sent it to the OP too.

 

Thanks

Emma

Be sure to give kudos and accept your solution