I contacted TalkTalk via online chat to confirm that I was moving address on the 16th April 2020 and that I will no longer be needing their services from then on. They were very assisting and said that they will send me a bag to return the box within a few days for when I move.
I paid my monthly bill of £36 on the 24th March and on the 25th March my line had been disconnected. I am furious! My partner and I have to work from home and my son is now being homeschooled due to this pandemic and of all the times to be without internet, I cannot stress how ill this has made me. I have deadlines for work and I cannot complete it due to TalkTalk as EVERYTHING is online via Microsoft Teams and I do not have internet on my phone because Three network are useless.
I deserve a full refund and a sincere apology for the impact this has had on my mental health. I have been calling, emailing and using every source of social media via my partner’s mobile and I have just about had enough with the lack of communication.
TalkTalk was rated the worst company for customer service and I couldn’t agree more. I’m so upset by this, on top of being cut off for 6 months last year, the ombudsman sided with TalkTalk because of course the little people (us customers) do not matter so therefore I still had to pay over £170 for NO service. It is an absolute disgrace.