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Disconnections every few hours

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2 REPLIES 2
First Timer

I started with TalkTalk faster fibre on 15th May and ever since I have been getting the router disconnecting and reconnecting several times a day. It seems to happen at least once in the evening and again in the morning - around 10AM and 10PM I think. But it also happens at other times during the day. I use the broadband to connect to my companies intranet via VPN and the disconnects cause that to drop and all the session state I have on the remote servers to be lost.

I read that this could be TalkTalk using TR-069 to tweak my router but I thought that was only for the first 14 days. 

This is a real problem.

TalkTalk support chat said they couldn't help and I needed to post to the community and hope OCE picked it up.

My router is the new sagem model.

 

Community Star

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
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Community Team - TT Staff

Hi mm33741

 

All tests are clear and I'm not seeing any drops in the sessions. 

 

DLM has settled and the last profile change was on the 2nd.

 

TR069 is an underlying layer that is always active to pull performance data from the router so this should not cause the router to physically drp the connection.

 

When the connection drops, does the light on the router stay white or go amber ?

 

If the drop mostly occurs when using VPN, try logging into the router and changing DNS to 8.8.8.8  &  8.8.4.4

 

Thanks

 

Karl. 

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