After several diconnects this evening, i have run a test via my account which shows stability issues. I also have nose on the line when using the phone.
My speeds are also reduced from my usual rock solid 40/10 mbs.
Could a line check be run please to check for issues.
I'm really sorry to hear this.
I've completed a line test which has detected a possible fault. Is the noise still present if you connect a corded handset at the test socket with the router removed from the line?
Is your router currently connected at the test socket?
@OCE_Debbie , we don't have a corded phone, but with the router disconnected the noise is still present.
The router is connected to my socket it has been for the last 20 years. I doesn't seem to be a test socket (it's a small one about 68cm wide as per the identification page I found) and it is wired in under a worktop counter so I can't get to it easily either.
We have never used the socket nearest the door which may be a test socket, but as said we don't have a corded phone to test anyway.
Would it be possible to connect the phone at the master socket (nearest the door) if this is a test socket?
If the noise is still present then I can escalate this straight over to our Network Team.
Well at least I've found out I don't have a master socket!
The one nearest the door is just a blank faceplate covering a mass of wires, and the first socket in line from there is the same as the one the router and phone are already in. no socket inside when faceplate removed.
Thanks for your reply.
I have passed this fault over to our Network Team for investigation and I will post back on this thread as soon as I receive further information.
Engineer sorted this morning. There is probably a break or corrosion in the line affecting one pair of cables. He switched to the other pair and noise has gone.
He will keep the fault open for line engineer to check the cable and possibly replace this. Could you please check that this has happened as if the "spare" also breaks or corrodes there will be issues later on. Thank you.
Whilst here he also fitted a master socket so he could test properly and ensure the fault was outside the property, which it was.
Thanks for keeping us updated 🙂
I've asked our Network Team to check that this work has been completed. I will post back on this thread as soon as I receive further information.