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Disconnects and noise on line

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fr8ys
Community Star

No, but the engineer said the fault shouldn't be closed off as the armoured cable is faulty 16 meters from the inspection hatch and needs replacing before all 4 wires fail.

 

He was to recommend this as he suspects the tree roots are compressing the cable.

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
Community Team

Hi fr8ys

 

If the fault is no longer present (fault symptoms) then the engineer may not carry out any further work.

 

If you do experience any further issues then please let us know and we can escalate this back over to Openreach.

 

Thanks

 

Debbie