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Dodgy WiFi

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6 REPLIES 6
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Wizz Kid

Hi OCE'S, Wi-Fi has been playing up recently. The 2.4GHz channel has slowed right down to 1 or 2 mb/s, whilst the 5GHz channel is up nearer 56 mb/s. Now after a few re-sets, all wi-fi has dropped out. I don't have a laptop to plug in. Any chance of a new router as I haven't had one for either of the last 2 contract renewals? If you need any further information please let me know.

Mark 

Community Star

Hi Mark, your post has been flagged for assistance and you should hear shortly.

The community is very busy, what took minutes can take hours. Be patient, avoid multiple posts and stay healthy, please. 0345 172 0046 working Lo
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Community Team - TT Staff

Hi Mark

 

Apologies for the delay.

 

I've completed a line test which hasn't detected any faults so I have ordered a replacement router and a returns bag.

 

Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

 

Thanks

 

Debbie 🙂

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Wizz Kid
Many thanks Debbie, will do.

Mark
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Community Team - TT Staff
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Wizz Kid
Both frequencies are working fine. Many thanks. 😁
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Community Team - TT Staff

Hi Mark

 

That's great, thanks for keeping us updated 🙂

 

Debbie